Returns & Exchanges
This page was last updated on 7-17-15.
- Full-price merchandise may be returned for a full refund or exchanged within 30 days of the delivery date.
- Discounted merchandise sales are final: we are not processing refunds for discounted merchandise at this time. However discounted merchandise may be returned for a store credit (web credit) or exchanged within 14 days of the delivery date. Discounted merchandise is merchandise purchased during a promotion, or using a Coupon Code or any sale merchandise.
- Late returns received past the time frames outlined above may be returned for a store credit (web credit) or exchanged only. The amount of the store credit will be the amount paid for the item(s) returned including sales taxes, if applicable. No returns are accepted after 45 days of the delivery date.
- Return shipping is FREE for domestic return addresses and full-price merchandise only. If you’d like to return your purchase, just follow our easy return instructions below and we will send you a prepaid shipping label that you can use to return your full priced item(s).
- Worn or damaged merchandise is not acceptable for return. All items being returned must be in their original new condition and packaging. Alberto Fermani reserves the right to deny a refund if the merchandise does not meet return-policy standards.
- Non-refundable fees: We offer free Ground shipping for any orders shipping to US addresses. If you chose to pay for expedited shipping when you placed your order, expedited shipping fees and handling fees are non-refundable.
- Non-US returns: Customers are required to pay for shipping, taxes & duty on returned merchandise sent back from outside the US.
ALBERTO FERMANI ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a US store selling Alberto Fermani merchandise may be returned to Alberto Fermani USA either for an exchange of same style or for a store credit only. The amount of the store credit will be the purchase amount of the item excluding sales taxes. Return requirements for items purchased at other locations are the same as for items purchased at AlbertoFermaniUSA.com. Customers are required to pay for return shipping. Proof of purchase is required.
Below are the details for our straightforward, hassle-free return or exchange policy. We have just one request: Please send your purchase back to us in the original packaging and in the same condition as you received it. Here’s how it works:
- For exchanges or returns from within the USA, please send us an email at inquiries@AlbertoFermaniUSA.com or
call us at 888 331 1399. We will ask you for information about your exchange or return such as the reason for the return and we will email you a FedEx Ground shipping label.
- If you choose to use your own carrier or if you ship from outside the US, you are responsible for the item until it is delivered and you are responsible for shipping, taxes and duty fees. Please return to:
Alberto Fermani Returns
Bergen Logistics NJ3
5903 Westside Ave
North Bergen, NJ 07047
- Place the original Alberto Fermani shoe box into a suitable shipping box. If possible use the original shipping box your item came in. Please do not use the actual shoe box as a shipping container; FedEx will not accept it or insure it, and it will be easily damaged during shipping.
- Drop off the package at a staffed FedEx or Kinko’s location and make sure to request a receipt to confirm you’ve handed the package to FedEx. For a list of drop off locations, please visit http://www.FedEx.com. If you are unable to drop off the package, we can schedule a FedEx pickup. After we receive your returned item, we will inspect it to ensure it is in good condition (not worn, used or damaged). Within one week of the return being delivered(or sooner) we will respond with the following:
- If you requested an exchange, the replacement item will be shipped to you and we will email you a shipping confirmation.
- If you requested a return, your refund will be credited to the credit card or PayPal account you used to purchase the item and we will email you a credit confirmation.
Once again, our goal is your total satisfaction. If you have any questions about your return or exchange, please email us at inquiries@AlbertoFermaniUSA.com or call us at 888 331 1399.